Baraka
02-09-2007, 07:48 AM
In the Ebay thread, DesertRock said:
I spent untold hours dealing with the customer and the UPS store. The UPS stores are privately owned, and the heat falls on them to prove proper packaging or they eat the loss if insurance denies the claim.
It took 2 1/2 months to get everything settled, and no one including UPS Store corporate was very helpful in expediting my claims.
In the end the claims were paid but for less than the insured amount. The UPS store owner where I shipped was a jerk through the whole process and sat on the claim payment for 2 weeks before cutting me a check, only after I hounded him.
I felt this deserved it's own thread, as we had exactly - word for word - the same experience with UPS.
My husband shipped a painting (insured) to a gallery and when it arrived the frame corner was badly broken. The UPS driver was there when it was opened, but apparently did nothing to note the damage. It was packed very well, and only very rough handling could have caused this.
My husband was asked to PHOTOGRAPH the way it was packed. Mind you, the painting was in Santa Fe, and we live in Arkansas. The driver had seen the way it was packed, but we had to do a mock packing, photograph it and send it to them, to satisfy them.
UPS was very rude, very uncooperative, gave us the run around over and over, it was constant aggrivation for weeks on end. When we FINALLY got our check, as DesertRock said, it was NOT for the amount it should have been, but was less. We only filed on the frame, not the cost of the entire package. We will never use them again.
What experiences have you had with Couriers?
I spent untold hours dealing with the customer and the UPS store. The UPS stores are privately owned, and the heat falls on them to prove proper packaging or they eat the loss if insurance denies the claim.
It took 2 1/2 months to get everything settled, and no one including UPS Store corporate was very helpful in expediting my claims.
In the end the claims were paid but for less than the insured amount. The UPS store owner where I shipped was a jerk through the whole process and sat on the claim payment for 2 weeks before cutting me a check, only after I hounded him.
I felt this deserved it's own thread, as we had exactly - word for word - the same experience with UPS.
My husband shipped a painting (insured) to a gallery and when it arrived the frame corner was badly broken. The UPS driver was there when it was opened, but apparently did nothing to note the damage. It was packed very well, and only very rough handling could have caused this.
My husband was asked to PHOTOGRAPH the way it was packed. Mind you, the painting was in Santa Fe, and we live in Arkansas. The driver had seen the way it was packed, but we had to do a mock packing, photograph it and send it to them, to satisfy them.
UPS was very rude, very uncooperative, gave us the run around over and over, it was constant aggrivation for weeks on end. When we FINALLY got our check, as DesertRock said, it was NOT for the amount it should have been, but was less. We only filed on the frame, not the cost of the entire package. We will never use them again.
What experiences have you had with Couriers?